Venkataraman SV (Venky) is the Managing Director for Bengaluru Service Centre in ANZ Banking Group. In his current role, apart from leading the Service Centre operations, Venky has been very closely involved in ANZ Banking group’s successful foray into Automation starting with RPA over 5 years ago. Further to the large scale implementation of human-action mimicking automation solutions, Venky has driven the use of emergent technologies including AI / ML and OCR to automate human judgment oriented processes in complex products of Trade Finance and Home Lending. He is a long-time banker and prior to this role he was the COO-Institutional Operations, Service Centres in ANZ. In this role he managed the Operations for Institutional banking division for ANZ across 30 plus countries being delivered through the Service Centres in Bangalore, Manila and Chengdu. Earlier, he was the Chief Operating Officer for ANZ Banking Group, Mumbai where he helped set ANZ Banking group presence in India and his responsibilities included building and running the enablement functions of Operations, Technology, Legal, Marketing and Communications for the bank. Venky has also held leadership positions in various organizations including COO at Aditya Birla Minacs and as Vice President, Banking and Financial Services, Perot Systems (now part of NTT date). He started his banking career with ANZ Grindlays Bank holding various front office positions in the Global Markets function. Venky is passionate about diversity and has played a significant role in bringing this culture to the workplace. He is a B.Tech. (Hons) graduate from IIT Kharagpur and a Post-Graduate in Management from IIM Ahmedabad.